Claims Enforcement Specialist

UniCredit in Poland belongs to one of the largest financial groups in Europe, serving over 15 million Clients, including one million businesses. We are building a new banking model that combines the speed and appeal of a fintech with the strength and stability of a universal bank. We draw on 150 years of experience and the unique expertise of our teams, acting as the Group’s pan-European innovation hub.

We are creating ultra-fast and transparent banking with an “all-in-one” application and new opportunities for all Clients - individual, business, and corporate. We provide full omnichannel service thanks to a network of flagship branches in key Polish cities and our Support Center.

Our greatest value is our People - a Team of creative experts who thrive in a dynamic and innovative environment. We focus on collaboration, engagement, and achieving ambitious goals.

We are looking for Claims Enforcement Specialist. If you have experience in working with law enforcement agencies, debt enforcement, inheritance and bankruptcy cases, and want to support us in creating an innovative future for banking, this offer is for you!

Key responsibilities:

• Seizures handling: processing debt enforcement orders from administrative and judicial authorities on customers’ accounts

• Debt enforcement: updating account blockades and balances on the basis of documents received. 

• Contact with official institutions: to obtain explanations or provide information regarding enquiries addressed to the bank

• Handling cases related to the death of customers: blocking accounts, reimbursement of unauthorised social security benefits, inheritance cases, enforcing instructions in the event of death, payment of funeral costs and others 

• Handling bankruptcies and insolvencies: registration and enforcement 

• Documentation creation: preparing responses, reports and analyses regarding tasks performed by the team, co-creating procedures and training materials

• Support for ad hoc tasks: non-standard tasks that will be assigned to our team

• Correspondence handling: registration, responding

• Minimum 1 year of experience in handling seizures related to bank accounts or in processing notices from law enforcement agencies

• Knowledge of civil and criminal procedure codes and willingness to familiarise with banking law

• Experience in teamwork - participation in the creation of training materials, development of new procedures, consultation with other departments

• Focus on achieving results and focus on the company's interests

• Independence, accuracy, punctuality and efficient, self-organised work

• English B2, Polish C1

• Desirable: commitment and willingness to participate in the development of procedures using new technologies, including process automation and the use of AI and machine learning

Diverse teams really are the best teams. Research shows that some candidates may hesitate to apply for a job unless they meet every requirement. If you are excited about working with us, we encourage you to apply - even if you're not 100% sure. We are interested in getting to know you and learning about what you bring to the table.

Please note that we may close a job posting early if we receive a large number of exceptional applications.

Good luck!